No sound through Turtle Beach Z300 USB headset

Running Ubuntu 14.04, clean install with updates. My headset is a Turtle Beach Z300.

I've read plenty of solutions for no sound in Ubuntu but nothing has worked yet. Here's what I've done:

• My device shows up under System Settings > Sound
• I selected both Digital Output (S/PDIF) Turtle Beach Z300 and Analog Output Turtle Beach Z300 and tried Test Sound -- can't hear anything
• I commented out options snd-usb-audio index=-2 from /etc/modprobe.d/alsa-base.conf
• I installed pavucontrol and ensured that the Z300 was set as fallback and not muted
• The headset works fine under Windows on another hard drive

Any suggestions? I want to move my desktop back to Linux as the primary OS and working sound is a must.

1 Answer

This turned out to be a hardware issue. I had the headset plugged into a USB 3 port. Switching to USB 2 worked fine.