I've been using Outlook at work for a while, but all of the sudden it started behaving very strangely. It frequently rearranges my folders on the left; for example, say it looks like this:
- Inbox
- Sent Items
- Deleted Items
When I click on inbox, suddenly this happens:
- Sent Items
- Deleted Items
- Inbox
...and it selects Sent Items instead. Then when I click on Inbox again, it shuffles back to the top.
This also happens without my interaction; I've watched them rapidly switch positions on their own, constantly shuffling around before finally settling. The most consistent behavior is when I click on a subfolder, it shuffles about and select Sent Items instead, which makes it almost impossible to see subfolder emails.
35 Answers
Collided with this same problem today. Not sure why and how exactly, but the following solution worked for me just fine... After my Inbox folder (with numerous sub-folders) moved itself once again to a random position I did right mouse click on that folder (Inbox in my case) and used "Move Up" and "Move Down" options from drop-down list to manually move the Inbox folder to the needed position. After using "Move Up" and "Move Down" options from the "right mouse click" drop-down menu the folder pane seem to stabilized itself and is not rearranging itself any more. Please try. Hope that helps.
this one worked for me:
right click the account(above the inbox earlier) and click sort subfolders A-Z. Let me know if this helps!
3I had this problem for months and this simple step fixed it for me. I put the Inbox back where I wanted it, then I right-clicked the Inbox and hit “Open in New window”. That seems to have cleared something, out because after I closed that window, the inbox never moved again.
If it reverts again, I will probably try turning off Cached Exchange Mode, which someone else recommended below, but so far, this solution seems to have cleared the re-sort problem.
This problem is becoming so common, apparently no solution at all, Microsoft KB's solution tried and tested but of no use but here is a work around that worked for me , try this
You will have to delete the Conversation history folder(if you have any) completely, empty recycle bin and then restart - This solution worked for me and also for some other users -
Let me know if that works
Try turning off Cached Exchange Mode. File > Account Settings > Change > Use Cached Exchange Mode. This is the only solution that seems to have worked for me.
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